Mystery Shopper Research
Report

April 2019

The growing number of enterprises that play an important role in the service sector has led to a significant increase in competition between these enterprises. Only high-quality service providers can be less affected by this competition. The purpose of this project is to measure the quality of service provided in enterprises by the method of Mystery Shopper Research. The “Mystery Shopper” research, conducted in various sectors except HORECA, was initiated by Business Insight.

“Mystery Shopper Research” conducted by Business Insight for determine the level of service provided to individual customers in Baku. This research covering below sectors:

  • Clothing
  • Home appliances
  • Banking
  • Supermarkets
  • Furniture
  • Perfumes
  • Automobile
  • Mobile operators

Please fill out the form to get the survey results.

Mystery Shopper Research

You can download the results and report of the Mystery Shopper Research for free by filling out the form below.

Mystery Shopper Research
Report

April 2019

The growing number of enterprises that play an important role in the service sector has led to a significant increase in competition between these enterprises. Only high-quality service providers can be less affected by this competition. The purpose of this project is to measure the quality of service provided in enterprises by the method of Mystery Shopper Research. The “Mystery Shopper” research, conducted in various sectors except HORECA, was initiated by Business Insight.

“Mystery Shopper Research” conducted by Business Insight for determine the level of service provided to individual customers in Baku. This research covering below sectors:

  • Clothing
  • Home appliances
  • Banking
  • Supermarkets
  • Furniture
  • Perfumes
  • Automobile
  • Mobile operators

Please fill out the form to get the survey results.

Mystery Shopper Research

You can download the results and report of the Mystery Shopper Research for free by filling out the form below.

Business Insight International Research GROUP  was established in 1998 in Azerbaijan as a foreign-invested company under the name PROCON GFK. Business Insight has been operating as a local private company in Azerbaijan since May 2004, following internal structural changes.

Business Insight International Research GROUP (hereinafter Business Insight) was established in 1998 in Azerbaijan as a foreign-invested company under the name PROCON GFK. Business Insight has been operating as a local private company in Azerbaijan since May 2004, following internal structural changes.
Business Insight International Research GROUP (hereinafter Business Insight) was established in 1998 in Azerbaijan as a foreign-invested company under the name PROCON GFK. Business Insight has been operating as a local private company in Azerbaijan since May 2004, following internal structural changes.